Privacy Policy

Effective Date: 23 May 2026

At Frances Featherstone Fine Art, accessible from www.francesfeatherstone.co.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of personal information we collect, how we use it, and how we protect it.

1. Information We Collect

We collect information from you when you visit our site, place an order, or contact us. This includes:

  • Identity Data: Your name.

  • Contact Data: Your email address, billing address, and shipping address.

  • Transaction Data: Details about products you purchased from us. (Note: We do not store your credit card details. Payments are processed securely by our third-party payment providers).

  • Technical Data: Your IP address, browser type, and cookies to help improve your website experience.

2. How We Use Your Information

We use the information we collect to:

  • Process and ship your orders of paintings or prints.

  • Send you order updates and tracking numbers.

  • Respond to your customer service questions.

  • Send you marketing emails and newsletters, but only if you have explicitly opted in to receive them.

3. Sharing Your Data with Third Parties

We do not sell or rent your personal information. We only share your data with trusted service providers necessary to fulfill your orders and run our business:

  • Website Host & Newsletter Platform: Squarespace, which hosts our website and stores our email newsletter subscriber list.

  • Print-on-Demand Partners: Fine Art Services, who receive your name, shipping address, and order details strictly to print and ship your art prints directly to you.

  • Payment Processors: Squarespace Payments to securely process your transactions.

  • Delivery Services: The postal or courier services used by us or our printing partner to deliver your artwork.

4. Cookies

Our website uses cookies to enhance your browsing experience, remember items in your shopping cart, and analyze website traffic. You can choose to disable cookies through your individual browser settings.

5. Data Retention

We will only keep your personal information for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

6. Your Rights

Depending on your location (such as the UK or EU), you have the following rights regarding your data:

  • The right to access the personal data we hold about you.

  • The right to request that we correct any incorrect data.

  • The right to request that we delete your data.

  • The right to withdraw your consent for marketing at any time.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with a updated "Effective Date."

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@francesfeatherstone.co.uk.